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My document shows as 'Pending', what does that mean?

Learn what Pending means, how documents are reviewed, and what happens after verification.

R
Written by Ronnie Tallman
Updated over 2 months ago

Pending Documents

A document marked as Pending has been successfully uploaded and is currently under review by our Verification Team.

  • Pending documents appear in yellow on the Submit Documents page.

  • Our team reviews each document to ensure it meets all requirements and that the information entered is accurate.

What Happens Next?

  • Approved:
    Once verified, the document status will change to Complete and appear in green.

  • Not Approved:
    If the document does not meet the required criteria:

    • It will be removed from the requirement.

    • You will receive an email notification with details explaining why it was rejected. Make sure to read the 'Notes' comment with the rejection comments.

    • The document will return to an Outstanding status until a correct document is uploaded and verified.

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